Shipping policy
Shipping Policy
1. General Shipping Information
All orders placed through our website will be shipped directly from suppliers in China. We partner with third-party shipping carriers to deliver your products efficiently. While we strive to ensure timely delivery, we are not liable for delays caused by third-party carriers or customs processes.
2. Shipping Methods and Rates
We offer various shipping methods for your convenience. The available shipping options and corresponding rates will be displayed during the checkout process. The exact shipping cost will depend on the weight and dimensions of your order, as well as the selected shipping method.
3. Estimated Delivery Times
While we aim to provide estimated delivery times at checkout, these are only estimates and may vary based on several factors, including:
- The shipping method selected
- The destination address
- Customs processing times
- Any unforeseen circumstances that may affect shipping, such as weather or carrier delays
We do not guarantee delivery dates and are not responsible for delays that occur once the package has been handed over to the shipping carrier. Furthermore, no rights can be derived from our estimated delivery times, and we disclaim liability for any inconvenience caused by slow shipping or delays.
4. Order Processing Time
Orders are typically processed within 5 days after payment confirmation. Once your order has been processed and shipped, you will receive a confirmation email with tracking information to monitor the status of your shipment.
5. Customs Duties and Taxes
International shipments may be subject to customs duties, taxes, and fees imposed by the destination country. You are responsible for any additional charges that may apply upon delivery. We recommend checking with your local customs office for more information on potential fees before placing an order.
6. Lost or Damaged Shipments
In the event that your shipment is lost or damaged during transit, please contact us at info@viladivacopenhagen.com as soon as possible. We will work with the shipping carrier to resolve the issue. However, please be aware that we cannot be held liable for lost or damaged items once they have been transferred to the carrier.
7. Returns and Refunds for Shipping Issues
Please refer to our Return and Refund Policy for information regarding returns related to shipping issues. Any claims for returns due to shipping problems must be initiated in accordance with the terms outlined in that policy.
8. Order Cancellation
Once an order has been placed and payment has been processed, it cannot be canceled or modified. If you believe there is an issue with your order, please contact us immediately, and we will do our best to accommodate your request before the order is shipped.
9. Contact Information
For any questions or concerns regarding our shipping policy, please reach out to us at:
- Email: info@viladivacopenhagen.com
10. Changes to This Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for updates.
Thank you for your understanding and cooperation. We appreciate your business and look forward to serving you.